Setup & Configuration
Step 1: Activate your wamo POS terminal
In the Terminal section of your wamo app, simply click Activate now to begin the pairing process.
Step 2: Connect to the Internet
Your terminal can connect via Wi-Fi, cellular (SIM), or Bluetooth.
First-time Connection: When you first switch on the device, you will be automatically prompted to select a Wi-Fi network and enter the password.
Updating Network Settings: 1. Go to Settings on your terminal. 2. Tap Network and enter your Admin Passcode. 3. Choose your preferred connection (Wi-Fi, Bluetooth, or Cellular).
What are my passcodes? For security reasons, passcodes for Settings and Transactions are not shared automatically. To obtain them, please contact our support team. We will perform a quick identity verification before providing them to you.
Choosing the Right Terminal
wamo offers two distinct devices tailored to different business environments:
Feature | S1F2 Terminal (The Printer) | AMS1 Terminal (The Pocket) |
Best For | Physical stores & fixed locations | Couriers, events, and mobility |
Receipts | Built-in physical printer | Digital receipts only |
Included | Receipt roll, charger, SIM card | Charger, SIM card |
Design | Classic countertop feel | Compact & mobile-friendly |
Settlements & Receipts
How Settlement Works: We operate on a T+1 schedule. Payments processed today will be paid into your wamo account the next business day.
Weekends: Transactions made on Saturday or Sunday are processed on Monday, with funds hitting your account once the Monday settlement run is complete.
Updating Receipt Info: To change the business details printed on your physical receipts, please contact our support team with the new information. We will update the terminal configuration for you remotely.
Troubleshooting
Terminal won't power on?
Check the cable: Ensure the power source is active and the cable is secure.
Deep charge: Leave the terminal on the charger for 15–30 minutes before trying again.
Hard Reset: Press and hold the power button for at least 5 seconds.
Wi-Fi Connection Issues?
Restart everything: Power cycle both your router and the terminal.
Switch to SIM: If Wi-Fi is unstable, go to network settings and enable Cellular Data to use the pre-installed SIM card.
Range Check: Ensure the terminal is within a strong signal area of your router.
Need an Instant Answer?
Our Live Chat is the fastest way to resolve any questions or get your terminal passcodes.
How to reach us:
In the wamo app: Tap your Profile icon (top left) → select Get support / Any questions? to start chatting.
On our website: Simply click the Message icon in the bottom right corner of your screen.
Alternatively, you can reach us at support@wamo.io for less urgent matters.