Setup and configuration
Step 1: Activate your wamo POS terminal
In the Terminal section of the wamo app, click Activate now.
Step 2: Connect your POS terminal to Wi-Fi or mobile data
Your POS terminal can connect to the internet via Wi-Fi, cellular (SIM), or Bluetooth.
Connecting your POS for the first time
When you first switch on the terminal, you'll be automatically prompted to connect to a Wi-Fi network.
Select your network and enter the password to get started.
Changing or updating your network settings
Go to Settings on your terminal
Tap Network
Enter your admin passcode
Choose your preferred network type:
Wi-Fi
Bluetooth
Cellular (SIM)
You can switch network types as needed
What are my passcodes for Settings and Transactions?
For security reasons, the passcodes for Settings and Transactions are not displayed on the terminal or shared automatically.
To obtain your passcodes, please contact the wamo support team at support@wamo.io. The support team will verify your account and provide the correct passcodes.
Important: For security, passcodes can only be shared after identity verification.
What types of POS terminals are available?
wamo currently offers two types of POS terminals to suit your business needs.
1. S1F2 Terminal (Printer Device)
Comes with a built-in receipt printer
Includes a receipt roll, charger, and a pre-installed SIM card
Ideal for physical stores or businesses that need printed receipts
2. AMS1 Terminal (Pocket Device)
A compact, mobile-friendly device
Perfect for businesses on the go, such as couriers, delivery teams, or events
Does not include a built-in printer
Troubleshooting and support
My POS terminal is not turning on. What should I do?
Check the power connection: Ensure the terminal is properly connected to a power source and the cable is securely plugged in.
Try a different power outlet: Plug the terminal into another outlet to rule out any issues with the socket.
Charge the terminal: Connect it to the charger and leave it for at least 15–30 minutes before attempting to power it on again.
Hold the power button: Press and hold the power button for at least 3–5 second
Inspect for damage: Check the charging cable, terminal, and charging port for any visible damage.
If none of the above work, please contact our support team at support@wamo.io. Please have the terminal’s serial number ready. We’ll assist you further or arrange a replacement if necessary.
The terminal is not working on Wi-Fi. How can I fix this?
Check Wi-Fi connection: Go to the terminal's settings and make sure it’s connected to the correct Wi-Fi network. If needed,
Disconnect and reconnect to the Wi-Fi
Restart the router and the terminal, and then try reconnecting to Wi-Fi again
Switch between Wi-Fi and mobile data: If Wi-Fi is unstable, try disabling it and using mobile data via the SIM instead, and vice versa.
Restart the terminal: A quick restart can often resolve connection issues.
Check for coverage issues: Make sure you’re in an area with strong Wi-Fi or mobile signal.
How does POS settlement work with my wamo bank account?
POS settlements to your wamo bank account operate on a T+1 schedule, meaning payments processed on one business day are paid out the next business day.
Settlements are processed Monday to Friday only. Transactions completed on Saturday or Sunday are not settled over the weekend and will be processed on Monday, with funds paid out once Monday’s settlement run is completed.
How do I update physical receipt information?
To update the information displayed on physical receipts, please contact our support team at support@wamo.io provide the details you would like displayed on your receipts. Once we receive the required information, we will update it for you.