We know you’re eager to start using your new Physical Visa business debit card. Here is everything you need to know about the delivery process and what to do if there’s a delay.
Delivery Timeline & Tracking
Once your card is dispatched, we provide full visibility into its journey to your door.
DHL Tracking: As soon as your card leaves our facility, you will receive a DHL tracking number via email.
Check Your Inbox: If you don't see the email, please peek into your Spam or Junk folder, as automated tracking updates can sometimes be filtered there.
Arrival Window: We ask that you allow up to 2 weeks for your card to arrive at your business address.
Stay Productive While You Wait
Don’t let the post slow your business down. You have instant access to our digital tools the moment your account is ready.
The Power of Virtual: You can use your Virtual Visa business debit cards immediately for online purchases, supplier payments, and recurring expenses.
Digital Wallets: Simply add your virtual card to Apple Pay or Google Pay to make contactless in-person payments at physical terminals before your physical card even arrives.
What to do if your card is delayed
If your card hasn't arrived after the 2-week window, follow these simple steps to get back on track:
1. Cancel and Reorder
If the delivery window has passed and your card is missing, you can easily reorder a new one through the wamo app:
Navigate to the Cards section.
Select the card you are waiting for.
Tap the Settings icon (top right corner).
Select Terminate to cancel the undelivered card.
Follow the prompts to place a fresh order.
2. Requesting a Refund
If you need a refund for a canceled card order or have questions about shipping fees, our team is here to help.
Need an Instant Answer?
Our Live Chat is the fastest way to resolve any questions.
How to reach us:
In the wamo app: Tap your Profile icon (top left) → select Get support / Any questions? to start chatting.
On our website: Simply click the Message icon in the bottom right corner of your screen.
Alternatively, you can reach us at support@wamo.io for less urgent matters.