At wamo we offer both Monthly and Annual billing cycles to suit your cash flow. You manage your subscription from your app or desktop dashboard.
Tracking your usage and allowances
Your plan allowances (such as free transaction limits or card counts) reset every 30 days.
Where to check: view your current usage, remaining allowances and next billing date in the Your plan section of your app or desktop portal
Upgrading your subscription
You can upgrade your plan yourself at any time from the app or desktop. To downgrade to a lower tier, just let our support team know and we'll arrange it for you.
Plan changes take effect immediately, not at the start of your next billing cycle. When you upgrade, the additional amount is charged straight away and your new plan features are available right away.
Upgrading from the mobile app:
1. From the Home screen, tap your Profile icon in the top left corner
2. Tap Your plan
3. Select Change plan and choose the tier that fits your needs
Upgrading from your desktop:
1. Click your Profile icon in the top left corner of the dashboard
2. Select Your plan
3. Click Change plan to view and select your new subscription
Downgrading your subscription
Moving to a free plan or downgrading your subscription plan, it's handled by our support team; you can't do it directly in the app. Just let our support team know and we'll arrange it for you. When you downgrade, the unused part of the plan you have already paid for is refunded straight away.
Important details
1. It takes effect immediately. The change applies on the day you request it.
2. The unused part of your old plan is refunded. We calculate the part of the subscription you have already paid for but not yet used, and refund it. This applies whether you pay monthly or annually.
3. There is no change or downgrade fee. We do not charge any fee to change or downgrade your plan.
Not sure which tier fits? See [Link: How much does a wamo business account cost?] for a full breakdown of what each plan includes.