You can request an change to your email address, phone number, or both contact details simultaneously directly through the wamo app. For security, this involves a multi-step verification process.

💡 Before you begin:

Update: Ensure you are using the latest version of wamo business from the App Store or Google Play.
Notifications & Spam: To ensure you receive your verification codes and status updates, please make sure app notifications are enabled and remember to check your spam folder for emails.

How to change your email address

Open Settings: Tap your profile icon/initials in the top corner and select 'Personal profile'.
Start Request: Tap the 'Edit' or 'Change' button (indicated by a pencil icon) next to your email address or phone number.
- Note: If you cannot see the icon, ensure you are looking directly to the right of your current contact detail.
Verify your current number: You will receive a 6-digit code via SMS to your currently registered phone number to confirm the action was taken by the applicant themselves. Enter it to proceed.
Verify your identity: You will be prompted to verify your ID. Follow the on-screen instructions.
Enter new email address: Input your new email address.
Verify new email address: Enter the verification code sent to your new email inbox.
Review: Your request will be sent for review.This usually takes 1–3 minutes. You can track the status in your profile; it will show as 'Reviewing' until approved.
Once your request is completed, we will notify you via push notification and email.

How to change your phone number

Navigate to Profile: Go to 'Personal profile' in your settings.
Start Request: Tap 'Change' next to your phone number.
Check your email: A verification code will be sent to your registered email address to confirm the action was taken by the applicant themselves. Enter this code in the app.
Verify your identity: You will be prompted to verify your ID. Follow the on-screen instructions.
Enter new phone number: Type in your new mobile number.
Verify new phone number: Enter the 6-digit code sent to your new phone number.
Review: Your request will be sent for review.This usually takes 1–3 minutes. You can track the status in your profile; it will show as 'Reviewing' until approved.
Once your request is completed, we will notify you via push notification and email.

Login & Access Troubleshooting

I've lost access to my email or phone

If you are unable to log in because you no longer have access to your registered email address or phone number, please follow the steps below to regain access to your account:

Email our support team: Send an email to support@wamo.io
Subject line requirement: Please use the exact subject line "Account Recovery Request" so our security team can prioritize your verification.
Provide the following details:
- Specify which login credential is lost (Registered Email, Registered Mobile, or both)
- State the security reason you are currently locked out of your wamo profile
- Provide the new secure email or country-coded mobile number you wish to bind to your account
Identity Verification: To ensure your account remains secure, we require a manual identity check. Please attach a clear photo of yourself holding your physical ID or Passport next to your face.

Note: Ensure your face is fully visible and that all details on the ID (name, photo, and ID number) are sharp and easy to read.

Once you have provided this information, your request will be escalated to a support specialist who will verify your identity and help you regain access to your account.