To keep your business account secure, wamo runs a quick email verification whenever you log in from a device or browser we don't recognise. It's a one-time step per device — once you approve a device, wamo recognises it and won't ask again on future logins.
What happens when you log in from a new device
1. Verification prompt: you'll see a screen asking you to verify your login by email. It includes a countdown timer and a "Didn't get the email?" option.
2. Confirmation email: we'll send you a "Confirm recent login" email letting you know a login was attempted from an unrecognised device.
3. Review the login details: open the email to see a summary of the attempt — the device, date and time, and IP address and location. From there you can either approve the login or, if you don't recognise it, update your password.
4. Success: once you approve, you'll see a confirmation screen and be taken straight back into the app.
Approving from another device
You don't need to open the confirmation email on the same device or browser you're logging in from. As long as both devices are on the same network (for example, the same Wi-Fi), you can approve the login from either one — whether you're moving between the wamo business app and a web browser, or between two browsers.
Example: if you start logging in on your phone, you can open the email and approve the login from your laptop, as long as both are connected to the same network.
Troubleshooting
I didn't receive the verification email
The email can take a few minutes to arrive. Use the "Didn't get the email?" option on the verification screen to resend it.
Check your spam or junk folder, and make sure emails from wamo aren't being filtered.
If you can't access your email at all, contact our support team and we'll help you get back into your account.
I didn’t receive a verification code by text message (SMS)
The message can take a minute or two to arrive. Wait a moment before requesting a new code.
On Android: text messages from numbers not in your contacts are often moved to a separate spam folder automatically. Open the Messages app, tap the menu (three dots, top right), then Spam & blocked (on some phones this is shown as Spam folder) and check for the code there.
On iPhone: open the Messages app and check Filters → Unknown Senders — messages from unknown numbers can be filtered into this list.
Make sure you have mobile signal, and that the number on your account is correct. You can review it under Personal profile in your settings.
If the code still doesn’t arrive, contact our support team and we’ll help you get back into your account.
I see a "We couldn't confirm your login" message
Your account is safe — some browser privacy settings (such as iCloud Private Relay) can stop the verification from completing. Log in again to get a new link and, if it keeps happening, open it in a different browser like Chrome.
I received a "Confirm recent login" email I wasn't expecting
If you receive this email but didn't try to log in, do not approve it — it may mean someone else is attempting to access your account. Instead:
1. Update your password immediately from the login details screen.
2. Contact our support team so we can help secure your account.
Do I need to do this every time I log in?
No. This is a one-time approval for each device or browser you use. Once you've approved a device, wamo recognises it and future logins from it won't trigger this verification step.
To keep your account safe day to day, see [Link: How to protect your business from fraud]. To review who can access your account, see [Link: Managing your account and access].